#Why is outlook not working after update update#

Note: We have not made any changes to any of these users or their profiles. I logged in user to another computer and settings were identical ('Schedule an automatic send/receive every 30 minutes' was unchecked.)

#Why is outlook not working after update update#

I am not sure how these settings were changed on these users.ģ) Even if Mail profile is deleted and recreated, settings do not always update to show 'Schedule an automatic send/receive every 30 minutes' checked.Ĥ) If you edit Send/Receive group settings, some users have 'Included the selected account in this group' checked and others don't.ĥ) If we manually re-check 'Schedule an automatic send/receive every 30 minutes' and change 30 minutes to 1 minute, email is updated and reflected to their Outlook client.Ħ) Settings are not limited to user's computer. All other users have this setting checked, except these 50+ users. Users are not isolated to one db. Users are spread out among several dbs.ġ) Even if users manually force Send/Receive All, email is not updated on their client (pc).Ģ) If settings are checked, some of these users do not have 'Schedule an automatic send/receive every 30 minutes' checked. Is updated immediately on OWA and mobile devices. All CAS, Hub, Exchange servers and Exchange dbs have been looked at.

We have approximately 50+ users (out of 6500) users reporting outlook client is not updating email unless they close and reopen outlook. Environment: Exchange 2010 (have not updated to sp1 yet- this is scheduled soon)